What is Shop From India?
Shop From India is your ultimate shopping destination for Indian products. We bring together a fine collection of premium, authentic products directly sourced from reputable Indian brands. If you cherish authenticity, quality, and the direct essence of Indian heritage, Shop From India is for you.
How do I keep track of my order?
To track your order, simply click on the “Track order link” included in your order confirmation email or SMS. On our website, you can find the ‘Track Order’ option at the bottom of the page.
What is the estimated time of delivery for my order?
Orders are typically delivered according to the time frame outlined in the shipping method selected by the customer during checkout. If customs fees are applicable, delivery confirmation will occur once those charges have been settled.
How do I cancel an order?
- Visit your account.
- In the recently placed orders section, select the cancel option to submit your request.
- If you don’t see the cancellation option, please reach out to our customer support team for assistance.
How are customs fees calculated?
- For customs paid upfront: The customs and import duties, as well as taxes calculated during checkout, are only an estimate and may not reflect the actual fees. If the actual customs fees surpass the estimated amounts provided when placing your order, Shop From India will cover any additional charges.
- For customs not paid in advance: The customs and import duties, along with taxes, will be determined by the customs authorities.
Is Shop From India a legitimate website?
Shop From India is a legitimate site that serves as a premier gateway between the vibrant markets of India and the global stage. We curate a remarkable collection of authentic, premium products sourced directly from reputable Indian brands and talented artisans. Our platform is crafted for those who value quality, authenticity, and the rich essence of Indian heritage.
With us, you can explore a variety of handmade crafts, Ayurvedic health essentials, regional delicacies, kitchenware, and industrial-grade goods, all delivered conveniently to your doorstep, no matter where you are in the world. We celebrate the blend of modernity and tradition in India, transforming shopping into a rich and diverse experience. We don’t just deliver products; we deliver stories, traditions, and a piece of India’s soul. No matter your location, we ensure that the essence of India is always within reach.
What is your return procedure?
Customers can return products that are incorrect, damaged, defective, or have missing parts. For damaged items, please notify the assigned courier company and us within 3 days of delivery. For other issues, there is a 7-day return window after delivery. We regret to inform you that our policy cannot address any concerns beyond 7 days post-delivery.
To successfully initiate a return, customers must adhere to the following conditions:
- Contact us within 7 days of delivery.
- Ensure the product is unused and in a resalable condition.
- Maintain the original packaging, including the manufacturer's box, user manual, warranty card, and intact MRP tag.
- Return the product in its entirety, including all accompanying accessories and any free gifts.
- Reach out to our support team to report any issues related to damaged, defective, or incorrect products.
- Upload all necessary images and videos along with a brief description of the issue to assist our team in investigating the case.
For further details, please refer to our return policy or reach out to our support team. We apologise for any inconvenience caused.