Privacy Policy

UBUY E-COM MANAGEMENT PRIVATE LIMITED's Privacy Policy has been created for those who are concerned about how their Personally Identifiable Information (PII) is collected, used, or safeguarded online. PII, under privacy laws, standards of information security, means any information that, in isolation or combined with other data, can identify, contact, or locate, in short, recognise a particular person in context. We encourage you to read this Privacy Policy carefully so that you may clearly understand how we collect, use, safeguard, or otherwise manage your PII while you interact with our website or mobile application.

What Do We Collect?

We collect information to serve you better and offer you a smooth shopping experience. When you visit our website or app, certain technical details about your visit are collected automatically. Such details include information about your device, operating system, IP address, browser type, and path taken while navigating through our site. It also collects behavioural data such as browsing history, product views, searches made, and purchase history. This information might be merged with information collected from other customers to create features like “Best Sellers” or “Top Rated Products”.

When you choose to create an account or make a purchase, we collect personal details including your full name, billing and delivery address, contact number, and email address. We only ask for information that is necessary for fulfilling your order and providing support. If you opt to receive our marketing updates, join our competitions, or interact with us through events or campaigns, we collect your details to send you relevant information, promotions, and offers tailored to your interests.

When Do We Collect Information?

We collect information whenever you interact with us. This includes when you register an account, place an order, subscribe to our newsletter, fill in forms, respond to surveys, participate in contests, use our live chat, engage with us on social media, open a customer support ticket, call our service team, or provide reviews and feedback. We collect this data through our website, mobile app, or trusted third-party service providers that help us operate smoothly.

How Do We Process Your Information?

We value your trust, and we handle your personal information with care and transparency. Every detail you share with us is used only to make your shopping experience smoother, safer, and more personalised. We never sell your data, and we always process it in line with privacy laws.

Process and deliver your orders: We use your personal details such as name, address, and contact number to confirm, prepare, and dispatch your purchases, ensuring they reach you accurately and on time.
Communicate important updates: We send notifications about order confirmations, shipping status, payment details, returns, refunds, and any changes to our services so you’re always informed.
Personalise your shopping experience: We analyse your browsing behaviour, purchase history, and preferences to recommend products and offers that are most relevant to you.
Improve our website and app performance: We monitor user activity to fix bugs, enhance navigation, and make our platform more responsive, faster, and easier to use.
Protect against fraud and ensure security: We verify your identity when necessary, monitor for suspicious activities, and take steps to prevent unauthorised transactions or misuse of our services.
Comply with legal requirements: We may retain and share your information when required by law, such as for tax records, regulatory obligations, or official investigations.
Request feedback and improve services: We may contact you to review products or share your experience so we can improve quality, features, and customer support.

What Are Your Privacy Rights?

Your privacy belongs to you, and you have full control over how your personal information is used. We believe in empowering you with clear choices and easy ways to exercise your rights, without complicated procedures or hidden conditions.

You can request a copy of the personal information we hold about you at any time.
If you find that any details we store are inaccurate or incomplete, you can ask us to update them promptly.
You can request that we delete your personal data when it is no longer required for the purposes it was collected or if you withdraw consent.
You can ask us to temporarily limit the use of your data while a complaint or request is being resolved.
You can request a copy of your information in a structured, machine-readable format so it can be transferred to another service if needed.
You can object to how we use your data for certain purposes, such as direct marketing or profiling.
Where we rely on your consent for processing (such as newsletters), you can withdraw it at any time without affecting the lawfulness of prior use.

How Do We Protect Visitors’ Information?

We take your personal data with utmost importance. We keep your information secure in systems protected with state-of-the-art encryption technologies. Our systems are constantly checked for any security vulnerabilities, and all software is updated regularly. When you pay, your payment information travels in encrypted form via Secure Sockets Layer (SSL), thus maintaining its secrecy.

Your personal information is disclosed only to authorised staff and trusted partners as needed to perform their functions on the agreement of confidentiality, and whose consent has been duly obtained to treat your data responsibly. We do not retain any credentials of your credit or debit card; all payments go through secure and PCI-compliant payment gateways.

Cookie Policy

Cookies allow us to remember your preferences, keep track of items in your shopping cart, or suggest products to you while you are browsing. Cookies may also help us in understanding the ways an Internet user behaves on our site to improve our overall service. You can deny cookies in your browser settings; however, that may obstruct the functioning of some parts of the site.

If you sign up for our newsletter, we use your email address to send you updates, exclusive deals, and product news. We only send content that we believe will be useful and interesting to you. You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails.

Country Consumer Rights

We follow the consumer protection laws applicable in the countries where we operate. This means your rights will be respected according to your local laws, and our practices will comply with those requirements.

When and With Whom Personal Information is Shared?

Your personal information is shared with only those third parties whom we trust to assist us in conducting our business, delivering orders, processing payments, and providing customer support. Third parties are obliged to maintain your data in the strictest confidence and to delete it where its use is no longer required.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you read through the privacy policies of any site you visit.

Google

We use Google AdSense, which may show you ads based on your browsing history. Google uses cookies to display ads relevant to your visits to both our site and other sites. Head to the Google Ads Preferences page if you wish to change your preferences or opt out of personalised advertising.

Social Media

We maintain profiles on platforms like Facebook and Instagram, where we shall be able to interact with you. If, on these social media sites, you interact with us through any means, your activities there will be subject to the respective privacy policies of those social media companies.

Do We Collect Information From Minors?

We do not knowingly collect personal information from children under 13. If we find that we have inadvertently gathered such information, we delete it immediately.

Changes to The Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements. Whenever we make changes, we post the updated policy on our website and indicate the date it was last revised. By continuing to use our services after updates are posted, you agree to the revised terms.